Terms of Service

Last updated: October 22, 2026 · Version 1.1

These Terms of Service ("Terms") are an agreement between you and the operator of KUKU剪 ("we", "us", or "our") governing your access to and use of the KUKU剪 website, application, and related services (the "Service"). Operator details are provided at the end of these Terms.

Please read these Terms carefully. By registering an account, purchasing a paid plan, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, please stop using the Service.

You confirm that you are at least 18 years old and have full legal capacity. If you use the Service on behalf of a company or other organization, you represent and warrant that you are authorized to accept these Terms on its behalf.

1. The Service

KUKU剪 provides tools for Chinese talking-head videos, including speech recognition, translation, Thai voiceover generation, and video rendering. You may upload audio, video, text, and other materials, and the Service generates subtitles, translations, voiceovers, and final videos.

Available features, plan quotas, supported languages, and input/output formats are described on our website and pricing page and may change from time to time.
The Service uses artificial intelligence and third-party cloud services. Outputs may be inaccurate, incomplete, or unsuitable for your particular purpose. You are responsible for reviewing the accuracy, legality, and quality of any content before publishing it.
Free, beta, or preview features are provided "as is" and may change, be limited, or be discontinued.
We work to keep the Service available, but we do not guarantee uninterrupted, timely, or error-free operation.

2. Accounts

You must provide accurate, current, and complete registration information and keep it up to date.
You must verify your email address. You are responsible for safeguarding your password, API keys, and verification codes, and you may not share your account or resell access.
You are responsible for all activity under your account. You must notify us immediately of any unauthorized access or security incident.
We may require you to reset credentials, limit features, or suspend your account for security or legal compliance reasons.
You may delete your account at any time in your account settings or by contacting us at the email address below.

3. Subscriptions, Billing, and Auto-Renewal

We offer a free plan and paid plans, including a Pro monthly subscription, a Pro annual subscription, and a one-time Lifetime plan. Current plans, prices, and benefits are shown on the pricing page and at checkout. Prices are in US dollars or the currency shown at checkout.
Paid services are sold through Waffo Pancake. Waffo acts as the Merchant of Record and is the legal seller of paid services to you. Waffo handles payment collection, invoicing, tax calculation and remittance, payment processing, refunds, and payment disputes. Waffo's terms of service and privacy policy also apply to those transactions.
Auto-renewal authorization: By purchasing a subscription and providing a payment method, you authorize Waffo to charge the then-current price at the start of each billing period until you cancel under Section 4. For annual subscriptions, we or Waffo will provide renewal notice where required by applicable law.
Price changes: We may change plans or prices. Price changes apply to the next billing period after notice; periods you have already prepaid are not affected, except where mandatory law provides otherwise.
Taxes: Prices may exclude VAT, GST, sales tax, and similar taxes. Waffo calculates, collects, and remits applicable taxes in its capacity as Merchant of Record.
You authorize us and Waffo to retain transaction records necessary for payment, invoicing, refunds, tax, and dispute handling.
We may suspend or terminate paid access for failed payment, chargebacks, refund abuse, or unpaid amounts.

4. Cancellation

You may cancel online under "Settings → Billing / Subscription" or by emailing support@kukucut.app from your registered email address.
Cancellation takes effect immediately and stops future renewal charges. You may continue to use your paid benefits until the end of the current paid period.
Fees for the current paid period are non-refundable, except as provided in Section 5 or required by applicable law.
The Lifetime plan is a one-time purchase and is not subject to renewal or cancellation.

5. Refunds

The Service is a digital service delivered immediately after purchase. Fees are generally non-refundable.
After verification, we will refund or extend the Service in the following cases:
- Duplicate charges or clear billing errors: the overcharged amount;
- A verified continuous Service outage of more than 72 hours caused by us: a pro-rata refund or service extension;
- A cancellation or refund right that applicable law makes mandatory.
To request a refund, email support@kukucut.app with your registered email address, transaction ID or order number, and the reason. We will confirm within 2 business days. Refunds are usually returned to the original payment method within 5–10 business days, excluding bank or payment provider processing time. Waffo may process the refund directly.
We do not refund: a subscription period already used; accounts terminated for violating these Terms or the acceptable use policy; or unjustified chargebacks or payment disputes.
If you have a billing question, please contact us before initiating a chargeback.

6. Billing Disputes

If you believe a charge is incorrect, email support@kukucut.app with your account email and transaction details. We will respond within 2 business days and complete our review within 5 business days. If we confirm an overcharge or billing error, we will refund the relevant amount.

7. Your Content and License

You retain your rights in the videos, audio, text, images, subtitles, and other materials you upload ("User Content").
To provide the Service, you grant us and our service providers a worldwide, non-exclusive, royalty-free, sublicensable license to host, copy, transmit, transcode, recognize speech in, translate, dub, synthesize, render, display, cache, and delete User Content, solely as necessary to provide the Service and for the duration required to do so.
You represent and warrant that you own or have obtained all necessary rights and consents in and to your User Content; that uploading and processing it does not infringe any third party's copyright, trademark, likeness, voice, privacy, or other rights; and that if your User Content contains another person's face, voice, or performance, you have obtained that person's explicit and valid consent. In particular, you may not clone, imitate, or impersonate another person's voice or likeness without consent.
You may delete uploaded files. After deletion, we will stop using them to provide the Service. Data handling after account deletion is described in our Privacy Policy.
We do not use User Content to train artificial intelligence models unless we obtain your explicit consent. We require our AI service providers to process User Content only to provide the Service and to take reasonable measures to avoid using it for model training.

8. AI Output and Intellectual Property

As between you and us, subtitles, translations, voiceovers, and final videos generated by the Service ("Output") are made available for your use. However, Output may contain third-party rights, and AI-generated content may not be protected by copyright in some jurisdictions. We do not guarantee the rights status or registrability of Output.
You are responsible for reviewing Output for accuracy, legality, translation and voiceover quality, and for obtaining any necessary permissions before publishing, commercializing, or distributing it.
The Service, including its software, interface, design, trademarks, documentation, and underlying technology, is owned by us or our licensors. We grant you no rights other than those expressly stated in these Terms.
Any feedback, suggestions, or improvement ideas you provide may be used by us without compensation and without any confidentiality obligation to you.

9. Acceptable Use, Content Standards, and Reporting

KUKU剪 provides generative-AI-related features, including subtitle recognition, translation, voiceover, and video composition. To protect users, third parties, and the public interest, we have a zero-tolerance policy for the following content. You may not use the Service to generate, upload, process, store, distribute, or help others create:

9.1 Prohibited Content

Pornographic and NSFW content: pornography, nudity, sexual acts, sexual suggestiveness, adult content, sexual exploitation, and intimate images created or shared without consent.
Violence and gore: promoting, glorifying, or graphically depicting violence, gore, dismemberment, abuse, animal cruelty, self-harm, or suicide, and terrorist or extremist content or incitement to violence.
Hate speech: content that incites hatred, discrimination, humiliation, threats, or harassment based on ethnicity, race, religion, nationality, sex, sexual orientation, gender identity, disability, disease, or other protected characteristics.
Content endangering minors: any sexualized, sexually exploitative, or sexually abusive content involving minors (including child sexual abuse material, CSAM), grooming or harming minors, endangering their physical or mental safety, or attempting to circumvent age restrictions. If we discover such content, we will remove it immediately and report it to the competent authorities as required by law.
Deepfakes and impersonation: cloning, imitating, or synthesizing another person's voice, face, likeness, or identity without their explicit consent, or creating content intended to deceive, defame, manipulate public opinion, commit fraud, or impersonate any person, organization, or official identity.
Copyright, trademark, and other rights violations: using another person's films, music, audio, images, fonts, trademarks, likeness, voice, privacy, or trade secrets without authorization, or removing or altering rights management information.

You also may not use, or help others use, the Service to:

Violate any applicable law, regulation, or regulatory requirement;
Create or distribute fraudulent, misleading, defamatory, or false information;
Upload or distribute malware, viruses, phishing content, or spam, or conduct unauthorized scraping, scanning, or stress testing;
Bypass quotas, payment limits, access controls, or security measures, or reverse engineer, decompile, or attempt to obtain source code;
Resell, rent, white-label, distribute, or use the Service to provide a competing product without our written permission;
Use stolen accounts or payment methods, or evade regional restrictions;
Otherwise abuse the Service, interfere with its operation, or harm others' lawful rights.

9.2 How to Report

If you find someone using the Service to generate, upload, or distribute prohibited content, or believe content infringes your rights, please report it as follows:

Report email: support@kukucut.app
Subject line: Content Report
Please include:
- The URL, file name, file ID, or screenshot of the reported content, and when you found it;
- The reported account's email, username, or user ID, if known;
- The violation category (for example, pornography/NSFW, violence/gore, hate speech, harm to minors, deepfake, or infringement) and a brief description;
- If you assert copyright, trademark, likeness, or voice rights, proof of ownership, the scope of authorization, and the action you want us to take;
- Your contact information. You may report anonymously, but without contact information we may be unable to tell you the outcome.

We will acknowledge your report within the response targets below and inform you of the outcome after review. We will not disclose your identity to the reported user except as required by law or with your consent. We may restrict accounts or take other necessary measures for malicious, false, or abusive reports.

9.3 Content Moderation and Handling

We maintain content safety through "provider safety filters + human review + report-driven re-review":

Automated filtering: third-party AI model providers may apply content-safety checks to content they process and may refuse to process text, audio, or images they consider sensitive. We do not claim to continuously pre-scan all generated content.
Human review: after receiving a report, a provider safety alert, or a high-risk signal, the operator (or personnel we authorize and train in content safety) will conduct a manual review. We will examine the reported content, relevant account history, and necessary evidence, and may ask the reporter or the reported user for additional information.
Proactive spot checks: we may conduct reasonable spot checks of suspected high-risk content and repeatedly reported accounts based on report records, account behavior, and provider alerts.
Evidence retention: we may retain relevant content and review records to the extent necessary for disputes, appeals, or legal requirements.

After receiving a report or discovering prohibited content, we initially classify and handle it as follows:

Tier	Typical cases	Initial response	Target resolution
L1 Emergency	Child sexual abuse material, imminent danger to a person, terrorism, non-consensual intimate imagery	Within 2 hours	Necessary action within 24 hours
L2 High risk	Pornography/NSFW, violence/gore, hate speech, deepfakes/impersonation, clear infringement	Within 24 hours	Within 3 business days
L3 General	Other prohibited content, routine copyright or trademark complaints	Within 3 business days	Within 7 business days
L4 Inquiry/Appeal	Rule inquiries, mistaken reports, appeals of enforcement decisions	Within 5 business days	Within 15 business days

These periods run from our receipt of a report containing the necessary information. If we need additional information, must verify ownership, or face complex legal issues, processing may take longer, and we will keep you informed.

9.4 Enforcement and Appeals

If a violation is confirmed, we may take one or more of the following measures in proportion to the circumstances:

Require you to delete or stop using the violating content;
Remove, take down, or disable access to the content;
Issue a warning or restrict generation, upload, export, or sharing features;
Suspend or terminate the account and cancel unused Services;
Preserve evidence and report to law enforcement, regulators, or affected rights holders;
Deny refunds for accounts terminated due to violations.

We will notify you of the decision and the main reasons by email or in-product notice, except where prohibited by law, necessary to protect minors, part of a law-enforcement investigation, or likely to endanger others.

If you disagree with the decision, you may email support@kukucut.app within 30 days of the notice with the subject "Content Moderation Appeal," explaining your reasons and attaching relevant evidence. We will review the appeal within the L4 target. The review will be conducted by someone who did not make the original decision; if our team size prevents that, the operator will re-review the matter using a written review checklist and record the reasons. The original measure generally remains in effect during the appeal.

10. Third-Party Services and AI Models

The Service relies on third-party infrastructure, services, and models. Our main processors include:

Cloudflare: hosting, database, object storage, caching, logging, and security;
Resend: verification emails, notifications, contact form, and newsletter;
Waffo: payment processing and Merchant of Record services;
Feishu: internal purchase notifications to our team;
Alibaba Cloud Bailian (DashScope): speech recognition;
APIMart and Volcengine: subtitle translation, rewriting, and verification;
MiniMax and ElevenLabs: speech synthesis;
FFmpeg: open-source audio/video composition and rendering.

10.1 AI Models Currently Used

As of October 22, 2026, the Service mainly uses the following models:

Processing step	Provider	Model/component	Main purpose
Speech recognition (ASR)	Alibaba Cloud Bailian (DashScope)	`paraformer-v2`	Transcribes video or audio into time-coded subtitles
Translation, rewriting, and verification	APIMart	`gpt-6.1-sol`	Subtitle translation, shortening, and verification
Backup translation	Volcengine	`doubao-seed-translation-250915`	Specific-language or backup translation
Speech synthesis (TTS)	MiniMax	`speech-2.8-turbo` (default), `speech-2.8-hd`	Generates voiceovers
Optional speech synthesis	ElevenLabs	`eleven_v4_turbo`	Optional high-quality voiceovers
Video composition and rendering	FFmpeg (open source)	—	Composes audio, video, and subtitles; does not use a generative AI model

Model names, versions, and availability are controlled by the providers. We may change models due to provider updates, availability, price, or quality, and will update the model list and update date on this page. We will notify you of material changes under Section 16.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party outages, errors, data loss, or conduct, but we will select providers with reasonable care and require appropriate security and confidentiality measures.

11. Changes, Suspension, and Termination

We may improve the Service and add, modify, or discontinue features. We will provide advance notice of material changes through the website or email.
We may suspend or terminate your account and access if you violate these Terms, fail to pay, are suspected of fraud or abuse, present a security risk, or if required by law or a regulator.
You may stop using the Service and delete your account at any time.
After termination, we will delete or anonymize your data as described in our Privacy Policy, except where retention is required by law.
Fees are non-refundable if termination results from your breach. If we terminate a paid Service without cause and applicable law or these Terms so require, we will refund prepaid fees pro rata for the unused portion.
"Lifetime" means use during the period we continue to operate the Service. It is not a promise that the Service will never be discontinued.

12. Disclaimer

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, freedom from errors, and freedom from viruses. You use the Service and rely on Output at your own risk. Nothing in this section excludes any warranty or liability that cannot be excluded by law.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, goodwill, or business opportunities. Our total aggregate liability will not exceed the fees you actually paid for the Service in the 12 months before the claim; for free Services, it will not exceed USD 100 or its equivalent.

This section does not limit or exclude liability for our intentional misconduct or gross negligence, personal injury or death, or any liability that cannot be limited or excluded by law.

14. Indemnification

If your breach of these Terms, your User Content, infringement of third-party rights, or abuse of the Service causes us to face a third-party claim, penalty, or loss (including reasonable legal fees), you agree to indemnify us and hold us harmless to the extent of your responsibility. We may choose our own defense strategy and may ask for your reasonable cooperation.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China, excluding conflict-of-law rules. The parties will first attempt to resolve any dispute arising from these Terms or the Service through good-faith negotiation for 30 days. If negotiation fails, either party may bring an action before the competent people's court at the operator's place of domicile.

Nothing in these Terms affects consumer rights under applicable law, including any right to complain to or bring proceedings before another competent authority.

16. Changes to These Terms

We may revise these Terms and publish the updated version on our website. We will provide 15 days' advance notice of material changes through a website notice or email. After changes take effect, your continued use of the Service constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service and cancel your subscription.

17. General

Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect.
Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service.
No waiver: Our failure or delay in exercising a right is not a waiver of that right.
Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign them in connection with a merger, acquisition, or reorganization.
Force majeure: We are not liable for delays or failures caused by natural disasters, war, government action, cyberattacks, third-party infrastructure failures, or other events beyond our reasonable control, but we will take reasonable steps to reduce the impact.
Language: These Terms are available in Chinese and English. In case of conflict, the Chinese version prevails.

18. Contact Us

Operator: shihaoi
Address: Lanshan District, Linyi City, Shandong Province, China
Support, billing, refunds, and cancellation: support@kukucut.app
Content reports: support@kukucut.app (subject line "Content Report")
Content moderation appeals: support@kukucut.app (subject line "Content Moderation Appeal")

We usually respond within 2 business days. For privacy requests, please see our Privacy Policy.